impact.com system status
All Systems Operational

About This Site

Welcome to impact.com's home for real-time information on system performance and availability. If there is a disruption in service, incident notes will be updated here. Subscribing to updates is the best way to stay informed about any issues affecting the performance of the impact.com platform.

Uptime over the past 90 days. View historical uptime.
Reporting ? Operational
Platform Web Portal ? Operational
Platform Mobile App ? Operational
Web Tracking ? Operational
Mobile App Tracking ? Operational
Batch FTP Tracking ? Operational
Call Tracking ? Operational
Platform API ? Operational
Ad Serving ? Operational
Tag Manager Script Serving ? Operational
Product Catalog ? Operational
Marketing Website ? Operational
Jobs ? Operational
System Emails ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Platform Web Portal
Fetching
Platform Web Portal
Fetching
Web Tracking
Fetching
Platform API
Fetching
Tracking Uptime
Fetching
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024
General Reporting Delay (Tracking Unaffected)
Resolved - This incident has been resolved.
May 16, 02:33 UTC
Identified - The issue has been identified and a fix is being implemented.
May 16, 02:10 UTC
Investigating - We're currently experiencing reporting delays, but tracking is unaffected.
We are investigating the issue and will provide an update as quickly as possible.
May 16, 00:53 UTC
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
Release 1.177
Completed - The scheduled maintenance has been completed.
May 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 UTC
Scheduled - We are deploying new features and enhancements. Platform web portal app might become intermittently unavailable.
May 7, 19:34 UTC
May 7, 2024
May 6, 2024
Reporting Delay- Issue Identified
Resolved - The action reporting delay has been resolved. Actions have been reprocessed and action reporting is no longer delayed.

Please don’t hesitate to reach out to our support team by clicking 'Need help?' on the bottom right of your account > Tickets if you have any questions or concerns.
May 6, 17:04 UTC
Monitoring - Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are continuing to be reprocessed. While this is happening, there may be a general delay in actions appearing in your reports.

When a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’.
May 6, 10:03 UTC
Update - Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are currently being reprocessed.

Why are we reprocessing these actions:
An issue was detected in our data processing where the system did not assign a winning click to conversion or the system did not find all of the referring clicks. To be very conservative, we have decided to reprocess all data in the affected time period.

What can you expect:
If a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’.

While these actions are reprocessed, there may be a general delay in actions appearing in your reports.

What if you have questions:
If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page.

After our status page has been updated to a ‘Resolved’ status, if you have actions you are concerned about, please do not hesitate to reach out to our Support Team by clicking 'Need help?' on the bottom right of your account > Tickets).
May 6, 04:42 UTC
Identified - Impact.com Action reporting is currently delayed. Actions from 2024/05/02 19:30 UTC to 2024/05/04 18:50 UTC are currently being reprocessed. While these actions are reprocessed, there may be a general delay in actions showing in reporting.

All other reporting is up to date, and tracking is unaffected.

We will provide updates as we work through reprocessing the actions. If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page.

If you have any questions, please reach out to our Support team by clicking 'Need help?' on the bottom right of your account > Tickets)
May 5, 19:39 UTC
May 5, 2024
May 4, 2024

No incidents reported.

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